For me it goes a little it beyond that. I was unable to buy Dark Sun when it launched. However, I've had a DDI sub for two years now, and every month there's been an update with current content, so I knew I was going to get at least SOME of it, since regular monthly CB/Compendium updates is part of what I was told I would get when I first payed. When September rolled out, no Dark Sun. October rolls around, no Dark Sun, and no Essentials support. No response from Customer Service, but the forums recommend you can call Customer Service and get your refund for September. What little the community has is something about a new web tool, and something about Essentials having difficulty working with the old school Character Builder, and how the Dark Sun update was somehow tied to the Essentials-friendly CB build.
And today I get an email titled "D&D Insider Announcement: New Web Tool to be Released." What's this? The new web tool is rolling out, this is promising when it comes to CB. However, the "New" tool is Character Builder. On top of that, the offline builder will no longer be supported, nor will it be available when the Web Builder launches on 11/16.
For me as one of the people that has defended WotC about the shift to 4th ed, trying to be sympathetic and understanding to the fact that they are, in fact, a business that needs to turn a profit, it was disappointing. It goes a bit beyond Online vs Offline utility. Needing an active subscription to access the program, any character you have built in that program, and at this time the shutdown of 3rd party support for the program (iplay4e looked like a really amazing program, sad to see it go, even more sad I didn't get to use it) really puts a sour taste in my mouth after two years of having it another way.
One of the simple advantages of tabletop gaming is that you do not need to pay every single month in order to enjoy the game. If you do, you get more fun things. The one-time subscriber made sense to what gaming is to me. Additionally, when one account gets 5 downloads per month, when it fits the desired number, and now you are told that sharing your account is Technically against the terms of service, it just feels like a total shift in the paradigm that was 4E. Even if it is not intended to come across that way, that's how it is being perceived, as least from my perspective.
Which is why I'm worried about Essentials and the future of 4th. Essentials was originally brought to the public attention as a 10-month production line of "Repackaging" D&D for the purpose of reaching a larger audience. That's fine.
Oh, now the classes will have new builds that are new-player friendly, that's cool, at least it's not repackaging the same stuff.
What? Now Essentials is changing classes enough that they are separate, but comparable, and will somehow use the already-printed material as well.
Oh. So "New Player Friendly" means cutting out daily powers for martial classes, wizard specializations, auto-hitting magic missile, item rarity, and Paladins only being Lawful Good. How does that draw new players?
Oh. Essentials is not only trying to get D&D in the mainstream market, but it is also an olive branch to the 3.5 loyalists. Now it makes sense. Man, I wish they would have said something from the beginning. At least we'll be back to business as usual after this is all over...
Hm... No announcements about DMG3, DP2, PrP2, or PsyP2, or PHB4...
I suppose by late February we will know which direction WotC will go, but after this CB business, forgive me for being suspicious and skeptical.
TLDR version: Wizards needs to be more upfront with its customers, so people know what to expect and what to buy. This staying silent until the last minute stuff has got to go