UPDATE: My internet is still out, but the story gets weirder.
Yesterday, I call AT&T to find out why the second order for the transfer of service had still not been placed. When I was talking to the orders office, the orders rep goes, "Is there anyone by the name of Dawn that lives at your address by chance?"
I replied, "No, the only names that should be on the account should be mine or my wife's."
Here's some background. When I moved to Milwaukee in August of 2007, I got the phone number I still currently have. My DSL has always been attached to the number. I've moved twice in Milwaukee in three years - back in August of 2008 and now. I've kept the same number both times I moved.
Apparently in August 2008, AT&T "assigned" my number to some woman named "Dawn." "Dawn's" name now appears first on the account, which is why they cannot complete a transfer of service order. I'm now in the process of trying to find out - which finding out anything from AT&T is a feat - if I've been paying for double service for two years, which means I'm also looking for a good small claims lawyer.
