2
« on: October 01, 2010, 08:33:40 PM »
So here's the story; I have this printer/scanner hybrid machine made by Cannon. I've had it for about a year and a half now, and I finally decided to install the drivers for printing (go-go DnD character sheets as motivation). So I start the loading and it says "Printer spooler isn't running. Restart computer and try again." So I do this, and it still doesn't work. I'm like 'wtf?'
To shorten the story, I'm on the phone with tech support. The guy says 'Since your warranty is void for your computer and your printer, we'll have to charge you 40 dollars to fix this, or 199.99 (read 200 dollars) for a 1 year subscription to our help.' I can't afford that, lol. I said 'no.' (This took 15 minutes. 5 of which was him connecting to the computer to check what the problem was. 10 of which was him not taking 'no' for an answer).
Well, figuring that the internet is our friend, I did a search online about the error and found a forum where people discuss troubleshooting with these kinds of errors. Lo-and-behold, after 20 minutes I was able to install the drivers due to the help of the online community.
Moral of the story? While support can get things done faster (Unless they are trying to persuade you to join their service), a simple google search will yield much cheaper results.
This happened yesterday, but the thing that made me want to post this was what happened today (I seem to be having some tech troubles recently. A whole shitstorm of tech troubles).
Another tech assistant group tried to do the same thing to me. Cisco's linksys router was fucking up for me after a power failure, so I called them up and was like 'Can you fix this?' of course, after about 7 minutes of getting all the information in regards to the router down, they got around to telling me that it would cost me 30 dollars.
I told them the Cannon story and let them know that I was going to do the same thing here, too. Luckily they didn't try to convince me to sign up with their deals like the previous tech support guy did.
Got the linksys to work by entering the cmd, doing a ipconfig/release and ipconfig/connect after reading a quick run-down on how to fix the problem. Same process as before, used internet sources to help.
Any tech bullshit that you guys had to deal with? Or any other 'RL' anecdotes to share?